What you get back depends on how long before your slot you cancel. The clock runs to your ride time, not to the day you booked.
The three windows
More than 48 hours ahead
100%Cancel free. The package price, your add-ons, tax and the booking fee all come back to your card.
Between 24 and 48 hours
50%A cancellation fee of up to half the package price applies — the operator has already held the slot and crew for you. Unused add-ons are refunded in full.
Less than 24 hours, or a no-show
0%No refund, unless the operator cancels the activity. Arriving more than 15 minutes after your check-in time counts as a no-show.
When the operator cancels
These windows never apply to you. Your money is never at risk.
Choose a full refund or a free reschedule to any open slot. The operator decides on conditions, and tells you as early as they can.
You are refunded the unused time, pro rata, without needing to ask.
How the money comes back
Refunds always return to the original payment method — we cannot send them somewhere else.
The $4.50 booking fee is refunded in the 48-hour window and whenever the operator cancels. Inside 48 hours it is retained.
Rescheduling is free at any point up to 24 hours before your slot, and moves your money rather than refunding it.
Cancelling a booking
- 01 Open Bookings and pick the ride you want to cancel.
- 02 Tap Cancel booking and choose a reason. The refund amount is shown before you confirm.
- 03 Confirm. Your slot is released, the check-in code stops working, and the refund is on its way.
Updated 1 Jul 2026 · Operators may offer terms more generous than these, never stricter