1. Basic Details
Core identification for your company — the name, licence and contact details the Port Department holds on your record.
Your business
Appears on receipts, rider confirmations and anything the Port Department asks for.
2. User Info
The admin account you sign in with. The Port Department created this account with the company; your password is yours alone.
Your account
Issued with the company. Ask the Port Department to reissue it if the person in the role changes.
This is your username. Changing it is a Port Department action — the old address stops working once the new one is confirmed.
Password
Yours alone — the Port Department can trigger a reset but never sees or sets what you choose.
At least 12 characters, mixing upper and lower case, a number and a symbol.
Access level
Fixed for the account created with the company. Further staff logins are added by you from Team & access.
Everything the company can do on the platform.
- Fleet, instructors and locations
- Bookings, availability and pricing
- Accepting the platform terms and policies
- Banking, payouts and statutory fee payments
- Creating and removing further staff logins
Account status
Sign-in state for this account. Suspension is the Port Department's to apply, so there is no control for it here.
3. Business Address
Where the company is based, and every location it works from. A location carries its own pickup points.
A. Registered business address
The address on your registration. Corrections go through the Port Department.
B. Primary operating / pickup location
Where riders meet you or are collected. The location itself is set by the Port Department; what you choose here is which of its pickup points you use, and how riders find you.
4. Legal Documents
Required uploads for KYC/KYB verification before your account can go ACTIVE. The Port Department verifies what you supply here.
Statutory documents
Required for KYC/KYB verification before your account can go ACTIVE.
- • Accepted formats: PDF, JPG, JPEG or PNG — up to 10 MB per file.
- • Documents marked DATED need an expiry date before they can be submitted.
- • Choosing a file does not send it. Check it, add the expiry if asked, then Submit for review.
- • Replacing a document that has already been decided sends it back for review.
- • Small files can be opened by the reviewing officer; larger ones are recorded by name only.
5. Banking Details
Used for operator payouts. The same account the Port Department holds on your record.
Bank account
Used for operator payouts. Changing it pauses payouts for 48 hours while we verify.
6. Terms & Agreements
The platform terms your signatory accepted, the commission they were accepted against, and the three Port Department policies your signatory has to accept.
Platform terms
Accepted by your authorised signatory. The Port Department reviews what was accepted — nobody there can accept on your behalf.
Commission
Set by the platform. Your acceptance is against a specific rate — if it changes, you will be asked to accept again.
Port Department policies (apply to every operator)
Issued by the Port Department and identical for every operator — you do not write these. Your signatory accepts each one separately, and each acceptance is against a version: if the Department reissues a document, that one comes back for acceptance and the other two stand.
7. Your Listing
How your company reads to a rider browsing the app, and how dates and money are shown to you. None of this is held by the Port Department.
How you appear to riders
Your listing in the rider app and on the booking page.
Time, money and units
Set by the platform. Everything is recorded in Nassau time and Bahamian dollars.
8. Booking Rules
How far ahead riders can book, what you offer, and the hours you run.
Booking window
How far ahead riders can book.
Craft types
What riders can pick when building a booking.
Operating hours
No trip may start before 8:00 AM or be on the water after sunset — that outer limit is the Authority's.
9. Safety & Compliance
Briefings, equipment checks and the limits the Watersports Authority sets. You may set a stricter value than the Authority’s — never a looser one.
Pre-ride orientation
The statutory briefing. Your instructor works through it in the app and the rider initials each line; it's stored with the trip.
Who can ride
Checked when the booking is made and again at the desk.
SOS and on-water escalation
Who gets called, in what order, when an alert comes off the water.
10. Notifications
What Book Bahamas tells you and your riders, and which channel each message goes out on.
Who hears what
Safety events can't be switched off — they go out on every channel, to you and to the Port Department.
Quiet hours
What your riders read
Placeholders: {rider} {operator} {booking_id} {time} {craft} {instructor}
11. Team & Access
Who on your team can sign in, what each of them can do, and how accounts are kept secure.
What your team can do
Applies to everyone at Ocean Riders. Your own access can't be reduced here.
Signing in
Joining and leaving
12. Integrations
Trackers, API access, webhooks and the exports your bookkeeper needs.
Trackers
Every craft carries a tracker. Live positions feed your map and the Port Department console.
API key
Read-only access to your own bookings and fleet. Rotating a key breaks anything still using the old one.
Webhooks
We'll post these events to your endpoint as they happen, signed with your secret.