Book Bahamas — Notifications

Unacknowledged critical

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30-minute acknowledgement target

Open warnings

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4-hour acknowledgement target

Past target

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Raise with the operator on duty

Acknowledged today

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Median time to acknowledge

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Critical alerts, last 7 days

Unacknowledged only

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Critical alerts still open past their target are escalated to the operator on duty and recorded against the booking.

In-app Email john@oceanriders.bs SMS critical only Push to instructor app

In-app delivery cannot be turned off — it is what the audit trail reads from.

What raises an alert, how urgent it is, and who it reaches.

Tracker offline after15 min

Unassigned booking within4 h of departure

Licence expiry notice30 days ahead

Quiet hours (info only)21:00 – 07:00